Accidentally filled in the wrong shipping address? Please contact our customer service as soon as possible. We will try our best to get our hands on the package before it leaves or warehouse. Keep in mind that as soon as the order has been paid for and is completely processed, we can’t make any changes anymore.
Always check the tracking link you received via email. It might be possible that the estimated delivery time has changed, or that you accidentally filled in the wrong address. The estimated delivery time didn’t change and your address is correct? Please check you email again to see if you received a message from the shipping company. The package may have been delivered to your neighbors address when you weren’t home to receive it or your delivery window may have been rescheduled. Still no luck? Get in touch with our customer support via firstname.lastname@example.org to ensure a quick delivery of your order.
We always try to get your order to you as soon as possible, see the full list of fees and delivery times below.
|Country||Delivery Time||Shipping Cost|
|Netherlands||1 workday||Free Delivery Above €20,-|
|Belgium||1-3 workdays||Free Delivery Above €20,-|
|Germany||1-3 workdays||Free Delivery Above €20,-|
|Rest of Europe||2-4 workdays||Free Delivery Above €20,-|
You can return your ordered, unused items, that aren’t worn or washed within 14 days with the labels attached and in their original package using our return form. For hygiene reasons, underwear and face masks cannot be returned or exchanged unless they are damaged.
You can return faulty items within 14 days after you received them. Get in touch with our customer service by sending an email including pictures to email@example.com
You can return your ordered, unused, items that aren’t worn or washed within 14 days with the labels attached and in their original package. Use the return form, that was added to your package, as follows:
- fill in the return form and add it to the box.
- the order is ready to be returned. Please go to a postal service of your liking and ship the box to the return address that is stated on the form.
- please be aware that you will have to pay for the return costs.
- after shipping your return you should receive a receipt with a tracking code. please hold this receipt as it is your proof of shipment. Once we have received your return we will do our best to process it quickly.
You can, using the same steps and form as you would if you’d return the items. However, due to the limited stock, we suggest returning the items you want to exchange and place a new order to ensure you receive the items you want.
As soon as we’ve received your returned items we’ll proces it the first working day. It takes a maximum of 14 working days to process your return. To make sure your return is on its way please check the T&T code of the parcel. Has the 14 working days passed please contact our customer service via firstname.lastname@example.org.
As soon as we’ve received your returned items we’ll usually proces it the first working day. It takes a maximum of 14 working days to process your refund. To make sure your return is on its way please check the T&T code of the parcel. Has the 14 working days passed please contact our customer service via email@example.com.